Refund policy

Made for you, so read this first.
Every OUTWERD. piece is printed or embroidered after you order it. Nothing sits in a warehouse. So we don't take returns or size exchanges for change of mind or the wrong size. Check the size guide before you order, or email us and we'll help you pick.

If we got it wrong, we make it right.
Misprinted, defective, damaged in shipping, or not what you ordered? Email contact@outwerd.com within 30 days of delivery with your order number and a clear photo of the problem. We'll send a free replacement or refund you, your call. No need to send anything back unless we ask.

Lost package.
If tracking stalls or your order never shows, tell us within 30 days of the estimated delivery date. We'll work it with the carrier and reship or refund.

Wrong address or unclaimed.
If a package comes back because the address was incomplete or wrong, or it went unclaimed, we'll reship once you confirm the right address. Reshipping is at your cost.

Cancellations.
Orders go into production fast. Email us as soon as possible. If your order hasn't been made yet, we'll cancel it and refund you in full.

Refunds go back to your original payment method. Your bank may take 5–10 business days to show it.

Nothing here limits any rights you have under applicable consumer law.

Questions: contact@outwerd.com · (469) 383-8211